Most items may be returned within 30 days of receipt for
a full refund. They must be returned at the customers expense in their
original packaging and meet the following conditions:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
- Product must be returned in its original packaging.
- A Return Authorization must be requested from Global Source Medical within 30 days of delivery of the product.
- Once an RA has been received, products must be returned within 14 days.
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
- Ultralightweight wheelchairs
- Sport wheelchairs
- Lift Chairs with custom fabrics and/or heat and massage
- Golden Technologies PR-502 lift chairs
- Tracer IV Custom heavy-duty wheelchair
- Open-Box Items
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment
- Ortho (if opened)
Some products require a 15% restocking fee for returns. These include:
- Lift chairs
- Power wheelchairs
- Vehicle lifts
- Custom lightweight wheelchairs
- Cushions and Backs
- Shower Commode Chairs
- Pool Lifts
All returned products require a Return Authorization number.
Returns received without this number will not be credited. The easiest
way to request an RA number is by contacting us first.
You may also call us at 1-866-349-8662 or email us at email@example.com to request an RA number. Please include your order number, name and the item number you are returning.
PLEASE NOTE: Products returned without an RA number
will not be credited. To receive full credit, items must be shipped
within 14 days from the day the RA Number and shipping information were
provided by Global Source Medical.
Unless Global Source Medical made an error, return freight is the customer's
responsibility. We will be happy to help you determine which shipping
method to use once you have requested your RA number. We highly
recommend insuring larger items for their retail value to protect
against shipping damage.
Please be sure to carefully follow all return-shipping instructions
that are included with your Return Authorization number. If an item is
returned to the wrong address, Global Source Medical reserves the right to charge for
any additional shipping fees associated with shipping the item to the
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